FAQs and Policies

Who can get a library card?
The Wilbraham Public Library accepts library cards from any library in the C/W MARS network. Massachusetts residents may apply for a library card by presenting proof of address at the time of application. The registered borrower is responsible for all materials checked out on his or her card, including fines, fees and replacement costs. Arrangements can be made for family members to borrow items on a card, or to pick up materials on hold by request.


The library staff does not restrict borrowing or use of library materials and services based on age. This is the responsibility of a child’s parent(s) or legal guardian(s).


Patrons who are sixty (60) years or older may register as a Senior. Registered Seniors are exempt from overdue book fines. They are still responsible for Best Seller and video fines and any applicable Inter-library Loan fees.


What can I borrow with my card?
A total of fifty (50) items may be checked out on a card. The maximum number of each format is listed along with the loan period and overdue fine. Materials may be renewed in person, by telephone during library hours, and online. All Wilbraham materials may be renewed one time.


Most materials may be placed on hold for patrons at no charge. Patrons may place their own requests through the C/W MARS catalog or the Commonwealth Catalog or may fill out a request form at the library. Library staff may also locate materials from libraries outside the state, but fees may be charged from the lending library.


The library uses the Wowbrary service to highlight new materials weekly on the library website. Patrons may sign up to receive a weekly email at www.wowbrary.com.



 
Item (Max. checkout) Loan Period Overdue Fine per day
New Books (50) 2 weeks 10 cents
Best Seller (50) 2 weeks 25 cents
Books (50) 3 weeks 10 cents
Videos (10) 1 week 1 dollar
Video Games (3) 1 week 1 dollar
Puppets (10) 3 weeks 10 cents
Magazines (20) 1 week 10 cents
Audiobooks, Playaways & Music (20) 3 weeks 10 cents
Museum Pass (1) 2 days 5 dollars
Children’s Kits (3) 3 weeks 1 dollar
Book & Audio Package (50) 3 weeks 10 cents
MP3 Players & Equipment 2 weeks 1 dollar
E Readers 2 weeks 5 dollars


How do I ask a question?
The library has a well trained staff to assist patrons of all ages. We welcome questions in person, via telephone at 596-6141, or by email at reference@wilbrahamlibrary.org. Appointments may also be scheduled for one-on-one assistance with the library's digital services, such as e-books and online databases.


What types of computing services do the library offer?
The Wilbraham Public Library has over 20 computers with Internet Access and office software for public use. Children under the age of 14 are required to have parental permission to receive Internet access.


Free WiFi services are also available within the library and in the library parking lot. Users will be asked to agree to the library's Internet Use policy prior to logging in.


The library offers copying/printing services at the cost of $.15 per page for B&W copies, and $.30 per page for color copies. Scanning services are available at no charge. A self-service fax machine is also available to the public with domestic rates of $1.75 for the first page and $1.00 for each additional page.


How can I learn about library programs and events?
The library regularly sends articles to the local newspapers and has a regular column in the Wilbraham-Hampden Times called “On the Shelf”. We also update our website regularly with events, use social media, and send email newsletters regularly.


Policies
Art Exhibit Guidelines
Brooks Room Use
Gifts and Donations
Internet and Computer Services Acceptable Use
Selection of Materials and Maintenance of Collection


Note – Additional policies are being updated by the Library Board of Trustees and will be posted upon approval.