Library Hours:
Mon, Tue, Wed: 10-8
Thurs, Fri: 10-5
Sat: 10-2
Sun: CLOSED For Summer

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WPL Policy Manual

Community and Library Description

The Wilbraham Public Library is a medium-sized municipal library serving the residentiall suburban community of Wilbraham (population 13,473, 2000 United States Census) in the Pioneer Valley of western Massachusetts.  The library’s customers include town residents and individuals from surrounding communities.  Customers include all age groups:  pre-schoolers, school-age children, teens, college students, adults, and senior citizens. Customer’s needs include recreational, informational, cultural and educational materials and services for individual and family use. The library is funded chiefly by town-appropriated funds.


Library Board of Trustees

The Library Board of Trustees is the library’s elected governing body with legal responsibility for library funding, property, policy and service.  The Board consists of six members including a Chairman, Treasurer, and Secretary.  The Board delegates to the Library Director direct responsibility for personnel, collection development, and other operations conducted in accordance with general policies approved by the Board.  Meetings are held in compliance with the Open Meeting Law.  Specific roles and responsibilities are contained in the Board Bylaws included in the Appendix.


Friends of the Library

The Wilbraham Friends of the Library, Inc., is a nonprofit organization that raises funds to support library services and sponsors several programs throughout the year.  The Friends has a Board of Directors consisting of a President, Treasurer, and Clerk and operates under its own bylaws included in the Appendix.


Memorial-Endowment Fund

The Wilbraham Library Memorial-Endowment Fund, Inc. was established in 1978 to generate donations to the library so that the income from the fund could “be spent for books and accessories pertinent to the use and purpose of public libraries.”  It is a tax-exempt corporation with a board of five directors, President, Vice President, Treasurer, and Clerk.  It operates under its own bylaws included in the Appendix.


Affiliations and Memberships

The Wilbraham Public Library is a member of the Western Massachusetts Regional Library System (WMRLS) and utilizes its program of library support services as a means of providing the best possible services to the residents of Wilbraham.  The library is also a full member of the Central/Western Massachusetts Automated Resource Sharing computer network (C/W MARS, Inc.). 




The Wilbraham Public Library provides services and programs to educate, entertain, and enlighten its patrons.  To meet the many diverse needs of the community, the Library:


·        Meets the demand for information about current cultural and social trends and satisfies popular recreational interests,

·        Meets the need for information on a wide-range of general topics,  

·        Supports the desire for lifelong learning, skill development and self-directed personal growth,

·        Supports the formal learning needs of students in grades K-12, and

·        Preserves and provides access to the history of Wilbraham and the Pioneer Valley.


To meet the above goals the Library provides:


·        Access to a broad selection of quality resources,

·        A range of library programs for persons all ages,

·        Appropriate facilities to support services and programs, and

·        Responsive, qualified staff to assist library patrons.






The library addresses the need of people to meet and interact with others in their community and to participate in public discourse about community issues.


Current Topics and Titles

The library helps fulfill community residents’ appetites for information about popular cultural and social trends and their desire for satisfying recreational experiences.


General Information

The library helps meet the need or information and answers to questions on a broad array of topics related to work, school, and personal life


Information Literacy

The library helps address the need for skills related to finding, evaluating, and using information effectively.


Lifelong Learning

The library helps address the desire for self-directed personal growth and development opportunities



The provision of popular materials and services is considered the first priority role of the library.  Customers seek materials in a variety of formats including books, magazines, newspapers, audiovisual, and multi-media formats.  The library’s customers also present a constant demand for current materials and services to support lifelong learning and formal education.  These are the library’s second and third priorities.  However, because the public and private primary and secondary schools in Wilbraham have their own libraries that support the curriculum, the public library’s obligation to support formal education is diminished.  In addition to materials and regular library services, programs such as the children’s storytime series and special events, the children’s summer reading program, the adult book discussion group and other events sponsored by the library also strive to meet the recreational and lifelong learning interests of the library’s customers. 


In addition to providing materials and services, it is the library’s goal to furnish a comfortable and safe facility with adequate space to house both materials and services and space for community events and public discourse.  Also, it is the library’s goal to provide an adequate number of trained staff to assist customers in using the library and to contribute to the development of library’s collections and services.  Lastly, as a lesser role, the library also serves as a community activity center by offering a community room for public meetings and programs and by providing community information.


The library accomplishes these goals through:


·        Purchasing appropriate materials with available funds

·        Participating in the Central/Western Massachusetts Automated Resources Sharing System (C/W MARS) network centrally serving multi-type libraries in western and central Massachusetts

·        Accessing the Internet and state and regional computer databases and support services to answer patrons’ informational needs

·        Offering program series and special events on a variety of topics to encourage reading, recreational, and learning pursuits

·        Participating in resource sharing efforts with area schools and libraries

·        Applying for grants to augment collections and services for which there is high demand or to implement new services and programs.





The library is open Monday, Tuesday, and Thursday from 9:00 A.M. to 8:00 P.M., Wednesday 12:00 P.M. to 8:00 P.M., Friday 9:00 A.M. to 5:00 P.M. and Saturday 9:00 A. M. to 4:00 P.M.  The library is closed on Sundays and holidays observed by the Town of Wilbraham.  Saturday summer hours from mid-June through August are 9:00 A.M. to 1:00 P.M.  The Library Director is authorized to close the library, after consulting with the Library Board of Trustees Chairman, in the event of severe weather or other emergencies that make travel difficult or occupancy of the building unsafe.




Reference Service

Reference service, including telephone and E-mail reference, is provided by professionally trained staff during all hours that the library is open. Time permitted for staff to spend answering questions varies according to how busy the library is and how many reference staff are available to help.  All reference transactions are considered confidential and will not be discussed, except as necessary with other staff members to answer the reference question.  Questions that cannot be answered from materials in the library’s collection are sent to the Regional Reference Service at the Springfield City Library, other agencies, or taken as interlibrary loan requests as appropriate.  Medical, financial, and legal data contained in reference sources are provided as information, but the staff offers no advice or interpretation of the information.  Information contained in city/town directories, including the telephone books and street lists, is provided by telephone subject to reasonable limitation.  No “near by” information is given.  Although the library staff will assist students with homework assignments, students are encouraged to work independently.


Children’ Service

Children’s services are available during all hours that the library is open.  Story programs and other events for children are scheduled during each year.  Staff does not restrict materials used or borrowed by children.  Responsibility for materials used or borrowed by children rests with their parent(s) or legal guardian(s).


Local History

The Wilbraham Collection contains local histories, cemetery records, town documents, street directories, genealogies, biographies, books by local authors, photographs, and other materials related to the history of Wilbraham and the Pioneer Valley.  Preservation of library materials is an integral part of the development of the Collection.  The Collection is kept in locked cabinets; patrons must speak to the Reference Librarian on duty to gain access.  Due to staff limitations, detailed research assistance is not available.  Materials do not circulate and photocopying is allowed only at the discretion of the Reference Librarian.  Materials may be removed from the library and placed in offsite archival storage if the building conditions or public use threaten the condition of them. 


Computer Services


General Information

There are several computers and printers available for public use including those providing access to the catalog, the Internet, CD-ROM reference resources, office software programs, and games and education software for children.  Although precautions (such as virus detection software) are taken, the library is not responsible for any damage to users’ disks caused by viruses or any other software or hardware problem.


Library patrons must have a valid C/WMARS library card in good standing to be eligible to register to use the Internet in the library.  Outstanding fines and fees in excess of $10.00 must be paid in advance of registering for Internet access.  Internet access is made available through C/W MARS.  E-mail accounts are not offered, but registered Internet users may access their personal accounts through library computers.


A print management system offers patrons the option of staff assisted printing or to open a ‘Printing Account’ which tracks printing costs electronically.  Fees for black and white printing are 10 cents per page (first two pages at no cost for each print job).  Fees for color printing are 50 cents per page (no free pages).

Children under the age of twelve (12) require a parent’s signature to establish a print account. 


Internet and Computer Services Acceptable Use Policy

Purpose Statement

The Wilbraham Public Library provides access to the Internet and other computer resources as a means of fulfilling its mission to “educate, entertain, and enlighten its patrons”. All Internet resources accessible through the Library are provided equally to all users, with the understanding that it is the individual user's responsibility to demonstrate judgment, respect for others, and appropriate conduct while using library resources and facilities. 

Internet computers will not be used by anyone, including minors, for illegal activity, to access illegal materials, or to access materials that by local community standards would be considered obscene. Library employees are authorized to take prompt and appropriate actions to enforce the Rules of Conduct, and/or to prohibit use by persons who fail to comply with the Internet Acceptable Use Policy as stated or implied herein. Parents are responsible for their children's use of the Library's resources and facilities. Parents who believe that their children cannot responsibly use the Library's Internet access or other computer resources are asked to monitor their children’s use.


Rules of Conduct

Internet computers will not be used for illegal activity, to access illegal materials, or to access materials that by local community standards would be considered obscene (as defined by section 1460 of title 18, U.S. Code), child pornography (as defined in section 2256 of title 18, U.S. Code), or harmful to minors[1].

·        Transmission of inappropriate material (as defined above) via the Internet, electronic mail, “chat rooms”, or other forms of direct electronic communications is prohibited.

·        Installation, downloading, or modification of software is prohibited.  Downloading to the library’s hard drives is not allowed.  Users are encouraged to download to a personal disk that should be virus-free.  Disks are available for purchase at the circulation desk.

·        Users will respect copyright laws and licensing agreements.

·        Users will not attempt to gain unauthorized access to restricted files or networks, or to damage or modify computer equipment or software.

·        Prompt payment is required by users who incur charges for printing or other authorized fees. There is a printing fee of $.10 per page for black and white (first two pages at no cost for each print job) and $.50 per page for color (no free pages). 

·        Users must register to use the Internet and agree to abide by the library’s policies and procedures.  Minors will need a parent or guardian’s signed consent.  Access sessions are limited to fifty minutes per day, unless otherwise authorized by the Reference Librarian.

·        Users will respect the privacy of other users, and will refrain from attempting to view or read material being used by others.

·        Unauthorized disclosure, use, or dissemination of personal information is prohibited.

·        By mutual agreement, two or more persons may share one access session as long as their behavior or conversation does not disturb other users or Library staff.

Termination or Prohibition of User Access

When Library employees believe that the user has failed to comply with the Internet Acceptable Use Policy and/or the Rules of Conduct, they are authorized to terminate any user's access session.  The staff is also authorized to prohibit a user from subsequent access sessions for at least one month.  Repeated violations of this may result in the offender being indefinitely barred from Internet access from the Library.

Internet users whose access session has been terminated or prohibited will be given the opportunity to protest the action and/or request that Internet access privileges be reinstated through a written request to the Library Director.  The Director will have forty-five days to respond.


[1] The term “harmful to minors” is defined by the Children’s Internet Protection Act as any picture, image, graphic image file, or other visual depiction that (1) taken as a whole and with respect to minors, appeals to a prurient interest in nudity, sex, or excretion; (2) depicts, describes, or represents, in a patently offensive way with respect to what is suitable for minors, an actual or simulated sexual act or sexual conduct (as defined in section 2246 of title 18, U.S. Code), actual or simulated normal or perverted sexual acts, or a lewd exhibition of the genitals; and (3) taken as a whole, lacks serious literary, artistic, political, or scientific value as to minors.



Circulation and Related Services


Circulation Periods

The Wilbraham Public Library adheres to the C/WMARS Global Circulation Policies and Guidelines (see Appendix) except as noted below.  With certain exceptions most materials may be checked out for three weeks.  New adult books circulate for fourteen days. Videos, magazines, and holiday materials circulate for seven days.  Current issues of magazines, newspapers, items in the Wilbraham Collection, and reference materials do not circulate, except by permission of senior library staff.  The library is not responsible for any damage caused by library materials to any user’s audio, video, computer, or other equipment.


Loan Limits

The Wilbraham Public Library adheres to the loan limits established in the C/WMARS Global Circulation Policies. Items may be renewed for one additional loan period, except as otherwise noted in this policy.  Normal loan limits may be extended with permission for circumstances such as illness, vacations, or teacher’s use.


Library Cards

All library customers must have a C/W MARS library card to borrow materials.  Each customer must complete borrower registration forms.  Proof of identification indicating that the person is a Massachusetts resident is required.  Registrations are renewed every two years.  Lost cards may be replaced for a $1.00 fee.


Library customers are required to present their library cards or other suitable identification or verify their identity when checking out materials. 

Parents or legal guardians must sign permission forms to allow their minor children to checkout videos or access the Internet.



Privacy Policy

The Wilbraham Public Library recognizes and respects the right of library users to privacy and confidentiality. In accordance with Massachusetts General Laws Chapter 78 Section 7: "That part of the records of a public library which reveals the identity and intellectual pursuits of a person using such library shall not be a public record … " Circulation and registration records identifying the names, addresses, telephone numbers, and other personal information about library patrons, as well as the materials borrowed or accessed electronically, are not considered to be part of the public record.


Library staff members may reveal to either a parent member or legal guardian the number of materials a customer has currently checked out.  Identification may be requested from the individual requesting the information.  Specific information regarding the titles or subject matter of the materials checked out will not be given without the permission of the cardholder in writing or in person or at the discretion of the library administration.  An exception to this policy is in the case of cardholders under the age of thirteen.  In this instance, a parent or legal guardian, upon supplying proper identification, may be provided with information about titles that are checked out on the minor’s card.  If library staff is unable to confirm the identity of the parent or guardian, no information will be supplied.



The USA PATRIOT Act of 2001 (P.L. 107- 56) supercedes state law and expands the federal government's authority for access to library records and documents to protect against international terrorism and clandestine intelligence activities. It also expands federal law enforcements’ authorization to track telephone and electronic communication, including any dialing, routing, addressing, or signaling information and the actual content of the communication.


The intellectual pursuits of individuals using library or Internet resources are considered confidential information regardless of the age of the borrower.  Such records shall not be made available to any individual or agency except pursuant to such process, order, subpoena or warrant as may be authorized under the authority of, and pursuant to, federal, state, or local law relating to civil, criminal, or administrative discovery procedures or legislative investigative power.  The Wilbraham Public Library does recognize that it may be necessary for a parent or legal guardian of a minor to be provided with information about that child’s library records (for example, when a child’s library materials have incurred fines, or the materials have been misplaced). Therefore, the Wilbraham Public Library has an exception for children under the age of thirteen as detailed above.


Many online services at the Wilbraham Public Library are provided through the library’s membership in Central/Western Massachusetts Automated Resource Sharing, Incorporated.  C/W MARS collects no personal information about users of the Internet, electronic databases, or the online catalog, unless patrons choose to provide it. This information will be used only to enhance the patron's use of the library and the online card catalog. It will not be shared with third parties without the explicit permission of the patron. C/W MARS keeps no permanent record of the Internet sites visited by library patrons, the electronic databases accessed, or the searches performed by individual patrons.  Library patrons should be aware that C/W MARS and other Massachusetts library organizations license commercial databases from a variety of vendors. The C/W MARS Network will make every effort to restrict electronic database vendors from collecting and using identifying personal information of its library users, however it provides no guarantee that personal information will not be shared with third parties.


Library staff should refer all formal requests for circulation or registration records to the Director of the Wilbraham Public Library.  At his/her discretion, the Library Director will notify the Wilbraham Public Library Board of Trustees and the Executive Director of C/W MARS.  The C/W MARS Executive Director will notify the C/W MARS Executive Committee, except when prohibited by the USA PATRIOT Act of 2001, and consult with the C/W MARS Network attorney to determine if such process, order, or subpoena is in proper form and if there is evidence of good cause for its issuance.  If the process, order, or subpoena is not in proper form or if good cause has not been shown, such defects must be corrected before the information is provided. The Wilbraham Public Library and C/W MARS recognize that a legal search warrant must be honored immediately; however the library or affected patron(s) may challenge the warrant after the fact.



Fines and Replacement Fees

Fines for overdue materials are charged at $.10 per day and $1.00 per day for videos, video games, and Speed Read items.  Maximum overdue fines are $3.00 per item and $5.00 per video, video game, and Speed Read items.  Customers registered as senior citizens (age 60+) are exempt from all fines except video and Speed Read fines. Overdue notices are as follows:

·        First notice mailed three weeks after due date (postcard mailed)

·        Second notice mailed five weeks after the due date (bill and letter)

·        Telephone calls to unresponsive customers subsequent to second notice as needed or for overdue materials that are on reserve

·        Library Trustees follow-up with noncompliant borrowers


Prices for Lost or Damaged Library Materials


            Hardcover book                                            $25.00

            Trade paperback                                            16.00

            Large print hardcover book                           25.00

            Large print paperback                                   16.00

            Mass market paperback                                  8.00

            Magazine                                                           4.00

            Video                                                                20.00

            Compact Disc                                                 15.00

            Audio Cassette                                               10.00

            Computer disk                                                 25.00

            Audio book (per tape)                                      8.00

            CD-ROM—(priced according to value)

            IPod equipment (priced according to value)

            Local History items—(priced according to value)

Children’s Materials:                                                        

            Juvenile hardcover book                              $16.00

            Juvenile paperback                                          8.00

            Young adult hardcover book                          16.00

            Young adult paperback                                    8.00

            Video                                                                20.00

            Picture book                                                    16.00

            Easy book                                                        16.00

            Book and tape                                                 15.00

            Audio book                                                      15.00

            Audio cassette                                                10.00

            Compact Disc                                                 15.00

            Book and Compact Disc                               25.00

            Video game                                                     40.00           

            Puppet—(priced according to value)

            Multi-media kit—(priced according to value)


Customers who have outstanding overdue fines exceeding $10.00 or charges of lost and damaged materials after two months will have their borrowing privileges suspended until the records are cleared by either returning the material and paying the overdue fine or paying the lost and damaged charge and fine.  Repeated offenses will lead to suspension of borrowing privileges for a minimum of three months at the discretion of the Library Director.  Such suspensions can be appealed to the Library Director and the Library Board of Trustees.  The library reserves the right to prosecute any person who willfully steals or mutilates library property in accordance with Massachusetts General Laws (MGL), Chapter 61, Acts of 1990 and MGL, Chapter 266, Sections 99 and 100.


Holds and Interlibrary Loan Service

Library customers in good standing may request materials to be held for their use.  All circulating materials in the C/WMARS system as well as for materials outside of C/WMARS may be requested.  Library customers are required to present their library cards when making a request.  There is a limit of twenty requests per borrower at any one time.  The library notifies customers by phone or E-mail when materials are ready to pick up.  Materials must be picked up within seven days of notification.


Borrowers are requested to pay any extraordinary costs such as postage more than $2.00, shipping insurance costs, and photocopying fees passed on to the library.  Overdue fines for interlibrary loan materials are determined by the lending library.  The library reserves the right to refuse holds and interlibrary loan services to borrowers who fail to pick up materials or who have failed to return them.


Circulating materials belonging to the Wilbraham Public Library are lent to other libraries free of charge through interlibrary loans.  Reference and Wilbraham Collection materials are not lent through interlibrary loans except at the discretion of the library administration.



There is an electric typewriter available for public use.  Users must provide their own paper.



There is a microfilm reader/printer and a microfiche reader/printer for public use.  Copies are $.10 per page.



A self-service copier is available for public use at a charge of $.20 per page for b&w copies, and $.40 per page for full color.  The copyright law of the United States Code, Title 17, governs the making of photocopies or other reproductions of copyrighted materials.  Persons using this equipment are liable for any infringement.


Meeting Rooms

The library’s Brooks Room is available for meetings and programs that are open to the public.  Guidelines for using this room are in the Appendix.


Exhibit Spaces (see Exhibit Policy for details)

The library has exhibit space for art shows in the Brooks Room and two display cases in the foyer.  These spaces are booked for one-month periods from the first until the last business day of the month.  The individual or group is responsible for putting up and taking down their own exhibits.  The library bears no responsibility for the loss, theft, or damage to any exhibit.  No displays for commercial or political campaigning purposes are permitted.


Posters and Announcements

All postings must be submitted to the reference desk and will be placed in an appropriate location by library staff. Any non-profit organization wishing to post a notice on display in the library may do so if the notice meets the following criteria:

·        It is for a non-profit purpose

·        It is of community interest

·        It does not exceed 18” x 24”


Outreach Services

Library volunteers deliver library materials to nursing homes and senior housing facilities and to homebound individuals on a regular basis.  The institutions and individual borrowers are responsible for any damage or loss of materials loaned to them.  Institutions are not liable for overdue fines.  The Adult Service Librarian is the contact person for outreach services.


Age Restrictions

All services and materials are available to all users regardless of age except where noted in this policy.



Personnel (See the Town of Wilbraham Personnel Manual in the Appendix for details)


The Library Director is responsible for the selection and supervision of all library personnel.  The Assistant Director directly selects and supervises Library Pages, and the Children’s Librarian directly supervises the Children’s Department staff.  Specific duties and responsibilities for all library positions are contained in job descriptions on file.  The Library Director and Assistant Director conduct annual performance evaluations for other library personnel.  The Library Board of

Trustee and the Town Administrator evaluate the Library Director’s performance.


Library employees are paid according to the wage/salary and position

classification schedule that applies to town employees.  Library Pages are not included in any town pay plan and receive the current minimum wage.  There are both exempt and non-exempt positions within the library.  Non-exempt employees who work more than 17.5 hours per week are members of the International Union of Operating Engineers, Local 98. The benefits of the union contract apply to both exempt and non-exempt employees.  Part-time employees who work at least 17.5 hours per week on a regular basis receive benefits on a pro rata basis. 


The following policies apply to library staff:

·        In cases of illness or absence, employees are expected to notify the Library Director as early as possible

·        With the exception of emergencies employees are expected to submit requests for use of vacation and personal leave a minimum of two weeks ahead of time to the Library Director for scheduling purposes.  As a general rule, no more than two employees will be permitted to take vacation or personal leave during the same time period.

·        A minimum of two adult staff members must be on duty for the library to be open to the public.

·        Staff members are expected to participate as appropriate in continuing education opportunities offered by the Western Massachusetts Regional Library System (WMRLS) and other organizations.  Prior approval of the Library Director is necessary.  The library reimburses business travel expenses as provided by the Town.  Professional level staff is encouraged to join MLA and /or NELA.  Membership dues for these organizations are partially reimbursed by the Town.

·        Staff members are encouraged to apply for position vacancies for which they are qualified.  Selection will depend on an individual’s qualifications and abilities, and consideration will not be limited to current employees.


Volunteers are selected by the Library Director and Assistant Director and

are supervised by appropriate senior staff members.  Work assigned to volunteers varies according to the needs of the library, but volunteers are not used to work in the essential services of the library.  Volunteers are encouraged to keep a regular schedule.



Budget and Finance


The Library Director is responsible for recommending an annual budget to the Library Board of Trustees.  The Board will act on this recommendation and adopt a final budget for presentation to the Town. 


The Library Director is responsible for the expenditure of funds within approved budget categories, and submits a quarterly balance report to the Treasurer of the Board.  All bills must be co-signed by the Board Treasurer or other Trustee prior to payment.


Fines and charges collected by the library are turned over to the Town with the following exceptions:


·        Video fines, printing fees, book sale proceeds, promotional items sale proceeds, membership fees and program fees are turned over to the Friends of the Library.

·        Charges for supplies such as computer disks, paper and printer supplies are used to purchase more supplies through the Friends of the Library.


Expenditure of Memorial-Endowment Fund income requires prior approval

of the Board of the Fund, subject to the bylaws and provisions of the trust.      




The Library Director is responsible for general building operation and maintenance, including making arrangements for repairs, grounds maintenance, and other routine matters.  Capital improvement project plans require approval by the Library Board of Trustees prior to submission to the town.




The purpose of the Patron Behavior Policy is to establish guidelines for behavior in order to provide all patrons with a comfortable and safe environment in which to use the library.  The rules below will be firmly and courteously enforced by the library staff and, if necessary, the Wilbraham Police Department.


The library premises include the library building, the land surrounding it, the sidewalks and the parking areas.


The following activities are not allowed on the library premises:

·        Smoking (MGL Chapter 270, Section 21-22)

·        Chewing tobacco and gum

·        Use of roller skates, skateboards, sports equipment, or similar devices

·        Creating a disturbance by making noise, talking loudly, or engaging in other disruptive conduct (MGL, Chapter 272, Section 41)

·        Interfering with another person’s right to use the library or with the library staff’s performance of their duties

·        Threatening behavior, including, but not limited to, violence, threats of violence, and possession of weapons

·        Bringing animals into the library, except those needed to assist a disabled person

·        Playing audio equipment so that others can hear it

·        Misusing the rest rooms (i.e., using them as a laundry or washing facility)

·        Unauthorized soliciting or canvassing of any kind in the library or on the premises

·        Entering areas posted “Staff Only” without permission

·        Running

·        Sleeping


  • Food and beverages are not allowed in the library, except at designated times and in designated areas. 

  • Those who damage or deface library materials or property may be prosecuted (MGL, Chapter 100).  Parents are liable for damage done by a child under eighteen (MGL, Chapter 231, Section 85).

  •  Theft of library materials, use of false identification to obtain a library card, or use of another person’s library card without his/her permission are against the law and can be prosecuted (MGL, Chapter 266, Section 99). 

  • Parents/guardians are responsible for their children’s (under eighteen) behavior and welfare in the library.  They will be notified if their children are left in a vulnerable situation or required supervision due to disruptive behavior.  The library is not responsible for the welfare of children who are left unattended in the library.

  • For the safety of children in the library, adults unaccompanied by children are asked to remain in the adult areas of the library unless they are actively using the materials or services in the children’s area.

  • All bicycles must be left outside in the rack provided.

  • Persons without shoes or shirts will not be allowed in the library.

  • A patron may be required to leave athletic equipment, large parcels, or other belongings deemed inappropriate, with library staff until ready to leave the building.

  • Patrons may be required to leave the library if their personal hygiene interferes with the ability of other patrons to use and/or enjoy the facility.

  • Patrons confronted with violation(s) of any of the above rules should immediately inform a member of the library staff.

  • Any patron not abiding by these rules shall be asked to leave the library premises.  Library staff will contact the Wilbraham Police Department, if necessary.

  • The Library Director will deny any patron who repeatedly violates the library rules, or who is disruptive, or who engages in criminal behavior on the library premises the privileges of access to the library for a period of at least thirty days.  Any patron whose privileges have been denied may have the decision reviewed by the Library Board of Trustees.

  • These rules have been formulated with the cooperation and approval of the Wilbraham Board of Selectmen and Town Attorney.

  • The posting of these rules does not prohibit the enforcement of any applicable federal law, Massachusetts statutes, or Wilbraham ordinances, as necessary.


Approved and adopted by the Library Director and the Board of Trustees as revised November 2005.



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