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WIRELESS INTERNET ACCESS POLICY

 
 

The Wilbraham Public Library provides wireless Internet access for users with portable devices capable of receiving wireless signals. This service is free and is available during normal library hours. Access points or "hot spots" will allow users to access the Internet from their portable devices when sitting within range of the access points. Reception and connection speed may vary according to the number of wireless devices that are in use at one time. The library cannot guarantee that the user’s equipment will be compatible with the library’s wireless network. Users are required to enter log-on information to access the wireless internet connection.

 
 

The WPL's wireless system uses the WiFi standard 802.11b/g.  Users will need to supply their own portable device with either WiFi built-in or a WiFi network card. The library does secure its wireless network with WPA security with TKIP encryption. However, the library recommends that users should not transmit personal or sensitive information, such as credit card information or online banking, while using the library’s wireless connection. The library also advises that users should have up-to-date anti-virus and spyware protection on their laptop computer or other portable devices. For more information on this service and how to configure your laptop please see Common Wireless Access Questions.

Wilbraham Public Library’s Internet and Computer Services Acceptable Use Policy governs the use of the Internet when using the wireless access points within range of the connection. The restriction or monitoring of a minor's access to the library's wireless network is the sole responsibility of the parent or guardian. 

Library staff will provide general information regarding log-in information necessary to access the Internet through the wireless connections. If a patron is experiencing difficulty accessing the wireless connection, library staff will be able to verify for the user that the library’s wireless system is operating normally. Library staff are not able to provide technical assistance or perform troubleshooting involving patron’s equipment. If users require further assistance, the user may need to consult with hardware or software manufacturers to resolve technical issues. The library cannot guarantee the user’s hardware will work with the library’s wireless connection.

Printers are not available via the wireless connection. If a user needs to print, save to a portable storage device (floppy, USB Flash Drive, CD, etc) and use one of the wired public workstations to print. Printing costs: black and white 10 cents per page (first two pages free per print job); color 50 cents per page (no free pages).

 

Common Wireless Access Questions

What is required to access the wireless Internet at Wilbraham Public Library?

· You will need a laptop computer or other portable device with a WiFi standard "802.11b/g" wireless network interface card (NIC) capable of WPA security.

· Minimum system requirements: PCs - Win98 SE; Mac – system 10.3.

· You must agree to abide by the Wilbraham Public Library Wireless Internet Policy.

· You should have a well charged battery. Access to electrical outlets is limited within the library and for safety reasons running electrical cords across walking paths/aisles will not be permitted.

· You will need to provide your own headphones if you plan to listen to audio files.

Inexpensive headphones may be available to purchase at the Circulation Desk.

2. How do I connect to the library’s wireless network?

Step1: Establish that your laptop or portable device is receiving a "good" wireless reception.

Step 2: Select the Wilbraham Public Library SSID: wplinet

Step 3: Enter the password (See Reference Librarian for password & registration information).

Step 4: Surf the internet from anywhere in the library.

The library staff cannot provide exact instructions on how your system will need to connect because wireless hardware and software varies as to the operating systems on your equipment.

3. What do I do if I am having troubling connecting to the wireless network?

Establish that you are receiving a wireless signal.

Check that your TCP/IP adapter setting is "Obtain an IP address automatically".

Make sure that your laptop or device acknowledges the wplinet wireless connection.

Check that the WPA-TKIP is enabled.

The library staff will be able to verify for you that the library’s wireless system is operating normally.

If you require further assistance, you may need to consult with hardware or software manufacturers to resolve technical issues.

Note: Library staff will not be able to provide technical assistance or perform troubleshooting involving your equipment. The hardware and software varies so greatly among computers that it is your responsibility for knowing how to configure and restore the settings on your own computer. The library is not responsible for any changes that you may make to the computer’s settings and cannot guarantee that your hardware will work with the library’s wireless connection.

4. Are there any restrictions on my use of the Internet?

  • Wireless access is available during normal operating hours of the library

  • Wireless reception and connection speeds may be affected the distance you are from the WPL wireless equipment and by barriers such as walls, bookshelves, stairways.

    The number of computers in use at one given time at the library and the traffic on the global Internet will also affect speed.

    All users must agree and abide to the computing policies of the library (Wilbraham Public Library’s Internet and Computer Services Acceptable Use Policy).

    5. Is printing available through the wireless connection?

    No. If you need to print you will need to save the data to a storage device (floppy, USB Flash Drive, CD, etc) and use one of the wired public workstations to print. Please see a Reference Librarian for further information or instructions. You may also consider emailing the files to yourself.

    Printing costs: black and white 10 cents per page (first two pages free per print job); color 50 cents per page (no free pages).

    6. Terminology and definitions:

    WiFi is a brand originally licensed by the Wi-Fi Alliance to describe the underlying technology of wireless local area networks (WLAN) based on the IEEE 802.11 specifications.

    WPA (Wi-Fi Protected Access) is a class of systems to secure wireless (Wi-Fi) computer networks

    TKIP (Temporal Key Integrity Protocol) is a security protocol used in Wi-Fi Protected Access (WPA)

    NIC (network card, network adapter, network interface card) is a piece of computer hardware designed to allow computers to communicate over a computer network. It is an OSI model layer 2 item because it has a MAC address.

    TCP/IP: Internet protocol suite is the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run. It is sometimes called the TCP/IP protocol suite, after the two most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were also the first two defined.

    SSID a code attached to all packets on a wireless network to identify each packet as part of that network

    WLAN (wireless local area network) is a wireless local area network, which is the linking of two or more computers without using wires

    Works cited:

    Wikipedia. August 31, 2006. http://www.wikipedia.org

     

     
     

     

     


     
     
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